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All orders are processed according to the shipping option chosen on the checkout page. If "Onsite Pick-Up" is selected, the order will be available at the official Project Shelter vendor location at the event.

All unused items have a 7 day return policy. In the event of a non-defective return, customer will incur shipping costs associated with return or replacement. All returns are subject to a 15% restocking fee. For a defective item, postage will be provided and there will be no restocking fee charged.

All information is never shared or sold to third parties. Protecting customer and user privacy is our number one priority. We hate spam, too!